Last updated June 10, 2024


Welcome to DocuAsk. We're committed to respecting your privacy and handling your data with the utmost care and responsibility. Here at DocuAsk, headquartered in Singapore, we specialise in leveraging Artificial Intelligence (AI) to provide innovative document analysis and question-answering services. By processing PDF documents through advanced Large Language Models (LLMs), we deliver accurate, cited, and referenced answers, enhancing both commercial and academic work.

This privacy notice explains how and why we collect, use, store, and share your information when you use our services, such as when you:

  • Visit our website,
  • Engage with us through sales, marketing, or events.

Should you have any questions or concerns regarding this privacy notice or your data privacy, don't hesitate to reach out to us at

Consent and Choice

We value your privacy and autonomy. To use our services, we require your consent to process your data as described in this notice. You can give this consent explicitly by agreeing to this policy when prompted on our platform. If you wish to withdraw your consent at any time, simply contact us at the above email address, and we'll guide you through the process of opting out.

How We Handle Your Data

  • Collecting Your Data: We collect data that you voluntarily provide, such as your name, email, and the documents you upload for analysis. Additionally, we automatically collect certain information about your device and how you interact with our services.
  • Using Your Data: Your data allows us to provide, improve, and personalise our services. This includes facilitating the document analysis process, answering your queries, and, with your consent, sending you updates and offers we think you'll find valuable.
  • Storing and Protecting Your Data: We store your data securely on servers located in jurisdictions committed to data protection. We employ robust technical and organizational measures to protect your data from unauthorized access or disclosure.
  • Sharing Your Data: We do not share your personal information with third parties except as necessary to provide you with our services, comply with the law, or protect our rights.

User Rights

You have rights over your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us. We're committed to promptly addressing your queries and concerns.

Updates and Notifications

We may update this privacy notice to remain compliant with legal standards and best protect your data. We'll notify you of any significant changes by updating the "Last updated" date at the top of this notice and, where appropriate, through other means such as email. By continuing to use our services after these changes are made, you agree to the updated privacy notice.

Dispute Resolution

If you have complaints about how we handle your data, please contact us first. We aim to resolve any issues directly. However, if you're unsatisfied with our response, you have the right to raise a complaint with your local data protection authority.

Thank you for choosing DocuAsk. We’re dedicated to continually enhancing our data protection measures, ensuring your information is handled with care and respect.


This summary provides an overview of our privacy practices. For more details about any of these topics, you can find the relevant sections using our table of contents or by clicking the links provided.

  • What personal information do we process? We collect and process personal information based on your activities and interactions with DocuAsk, tailored to enhance our services for you. Learn more
  • Do we process any sensitive personal information? We handle sensitive personal information with extra care, requiring your explicit consent or ensuring compliance with relevant laws. Discover how
  • How do we use your information? Our primary goal is to provide you with an innovative document analysis experience. This includes improving our service, communicating effectively, and ensuring your data's security. Find out more
  • Sharing your information: We only share your information when necessary, with a focus on enhancing our service delivery and meeting legal requirements. Read more
  • Data protection: Our commitment to safeguarding your information involves the implementation of robust security measures. We aim to protect against unauthorised access but acknowledge the inherent risks in data transmission. Learn more
  • User rights: Depending on your location, various rights apply to your personal information. We're here to help you understand and exercise those rights. Explore your rights
  • Exercising your rights: If you wish to manage or inquire about your personal data with us, our team is ready to assist. We're committed to respecting your choices and legal protections. The easiest way to do so is to contact us at


    1. Personal Information: We collect details you provide, like your name and email, when you sign up or interact with our services. Plus, any documents you upload for analysis.
    2. Automated Data Collection: When you visit DocuAsk, we automatically gather info such as IP addresses and how you navigate our platform, to enhance your user experience.
    1. We use your data to deliver our innovative document analysis service, improve our platform, communicate updates, and ensure your security online.
    1. We process your data based on consent, to fulfil our services to you, comply with legal obligations, and for our legitimate interests while ensuring your rights and interests are protected.
    1. Strict Limits on Sharing: We only share data with trusted third parties essential for delivering our services or as required by law.
    1. Your data is retained only as long as necessary for the purposes it was collected for, including any legal, accounting, or reporting requirements.
    1. Commitment to Security: Through cutting-edge security practices and encryption, we strive to protect your data against unauthorized access or loss.
    1. Under 18s: Our platform is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.
    1. Your Control: Depending on your location, you have rights to access, correct, or delete your personal information. Contact us for requests or inquiries.
    1. We honour do-not-track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
    1. Yes. If you're a California resident, you have rights to access specific information about our collection and use of your personal information over the past 12 months.
    1. Virginia residents may have certain rights under the Virginia Consumer Data Protection Act, including accessing, correcting, and deleting personal data, alongside opting out of processing for targeted advertising.
    1. We may modify this privacy policy from time to time. We'll notify you of significant changes by updating the date at the top of the policy and, where necessary, through other communication.
    1. If you have questions about this privacy notice, please contact us at
    1. Your Access: Reach out to us via the contact details above to review, amend, or delete any personal information we have about you.


Personal Information You Disclose to Us

In Short: We collect personal information that you choose to share with us.

At DocuAsk, we value the trust you place in us by sharing your personal information. This can include details you provide directly when you:

  • Register for or use our Services,
  • Express an interest in our offerings,
  • Engage with our online platforms,
  • Participate in our events or promotions,
  • Or get in touch with us for any reason.

The range of personal information we gather can include:

  • Names,
  • Email addresses (we may use your email domain to identify your organization or school for the purpose of improving our services, tailoring your user experience and social proof - see here to opt out),
  • Passwords (securely encrypted in our systems),
  • Contact preferences,
  • Payment details (for billing purposes, securely processed),
  • And any documents you upload for analysis.

Sensitive Information: With your explicit consent or as deemed necessary under applicable laws, we may process sensitive personal data, such as financial details, to facilitate transactions or services you've requested.

Information Automatically Collected

In Short: Certain information is automatically recorded when you visit our platform.

As is customary with online platforms, DocuAsk automatically collects specific information to ensure the smooth operation of our services and to optimise your experience. This includes but is not limited to:

  • Log and Usage Data: Records of how and when you interact with our services, including device and browser types, system activity, and engagement metrics.
  • Device Data: Details about the devices you use to access our services, such as IP addresses, device types, operating systems, and internet service providers.
  • Location Data: General geographic locations identified through technologies like IP geolocation. This helps us understand our user base better and tailor our services accordingly. Precise location data (GPS) is collected only with your explicit consent.

Choice and Control: You have control over the personal information you provide to us. For location data and other device permissions, you can manage your preferences through your device settings. However, some services might be limited if certain permissions are not granted.


In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

  • Account Management: To set up and maintain your account, enabling seamless access to our services, we handle your data for account creation, authentication, and ongoing management. This includes providing support to ensure your interaction with DocuAsk is smooth and uninterrupted.
  • Service Delivery: Your data is essential in tailoring our services to your needs, enabling us to deliver services that match your queries and requests with accuracy and efficiency.
  • User Support and Communications: We're here to assist. Whether it's a query, feedback, or any service-related support, your information helps us respond effectively. Plus, we keep you informed about any updates, changes, or essential administrative messages that might impact your experience.
  • Transactional Fulfilment: From processing payments to managing service orders, your data plays a crucial role in ensuring that the administrative aspects of your transactions are handled with care and precision.
  • Feedback Loop: Your insights drive us forward. Processing your data to request feedback helps us refine and enhance our platform, directly aligning our improvements with your user experience.
  • Protecting Vital Interests: In emergency situations, the safeguarding of vital interests takes precedence. Your data may be processed to prevent immediate harm or in situations requiring urgent attention.

Consent and Withdrawal: Your control over your personal data is paramount. By agreeing to our use of your data initially, you grant us the consent to proceed under these outlined terms. If at any point you wish to withdraw your consent, modify your data preferences, or have any concerns, please reach out to us at


In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

For EU or UK Users:

Under GDPR and UK GDPR, our processing of your data rests on these lawful grounds:

  • Consent: Your personal data is processed because you have given us clear consent for specific purposes. Remember, you have the right to withdraw this consent anytime.
  • Contractual Necessity: If we have a contract with you, we will process your personal data as necessary to fulfil our contractual obligations. This includes responding to your requests as part of pre-contractual inquiries.
  • Legitimate Interests: We balance our business interests against your rights and freedoms and only process your data for legitimate interests when they do not override your interests. These interests include improving our services and understanding how you use our platform.
  • Compliance with Legal Obligations: Sometimes, the law requires us to process your data, such as for tax compliance, cooperating with regulatory bodies, or establishing, exercising, or defending legal claims.
  • Vital Interests: Rarely, we might process your data to protect someone's life, which could include situations of urgency or emergency.

For Canadian Users:

In Canada, we process your data under these conditions:

  • Express Consent: We obtain your explicit permission to process your data for specific activities. You can retract this consent at any time.
  • Implied Consent: In certain cases, if you engage with our services, we might infer your consent for data processing, ensuring alignment with applicable Canadian laws.

Under specific legal allowances, we may process your data without explicit consent for reasons such as:

  • Public Interest: If necessary for the public's interest and obtaining consent is impractical.
  • Health and Safety: In urgent scenarios that threaten an individual's well-being.


In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

  • Testing Tools
  • Cloud Computing Services
  • Data Analytics Services

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.


In Short: Your personal information is retained only for the period necessary to serve the purposes mentioned in this privacy notice and as required by relevant laws.

We're committed to handling your personal information responsibly. The duration for which we store your data is carefully determined based on the reasons for which it was collected, as outlined in this notice, and in adherence to legal, tax, and accounting obligations. Importantly, we will not retain your personal information for longer than the duration of your account's activity with us, except if law mandates or permits a longer retention period.

Proactive Steps for Data Management:

  • Deletion and Anonymization: When there's no longer a business need to keep your personal information, we take steps to either permanently delete it or anonymize it. This is done to ensure that your privacy is maintained.
  • Secure Storage for Inaccessible Data: In instances where immediate deletion is not possible (e.g., information stored in backup archives), we ensure your data is securely stored and segregated to prevent any processing until we can achieve deletion.

Upon closing your account with DocuAsk, you have the right to request the deletion of your personal information. However, we may need to retain certain information for a specified period to comply with legal requirements. Rest assured, in such cases, your data is securely handled and access to it is restricted.

Our practices around data retention are constantly reviewed and updated to align with legal changes and best practices in data protection. This proactive approach ensures that your data is not kept longer than necessary, reflecting our commitment to data privacy and security.

For any concerns or requests related to the management of your personal data, including its deletion, feel free to contact us. Your trust in our platform is paramount, and we're here to ensure your rights are fully respected.


In Short: We are dedicated to safeguarding your personal information with a blend of organisational and technological measures.

At DocuAsk, your privacy and security are paramount. We've established a robust security framework, employing both technical measures and organisational procedures, aimed at protecting your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include but are not limited to encryption, access control, secure software development practices, and regular security assessments.

Despite our rigorous security protocols, it's important to recognize that no method of electronic storage or transmission over the Internet is infallible. While we strive to use commercially acceptable means to protect your personal information, absolute security cannot be guaranteed. We encourage you to play a proactive role in keeping your information safe, such as choosing strong passwords and not sharing your login credentials.

Commitment to Continuous Improvement: Acknowledging the evolving nature of cyber threats, we continuously refine and enhance our security measures in aiming to align with global best practices and compliance standards, including the PDPA of Singapore, GDPR of Europe, and CCPA of the USA. Our dedication to your data's security is unwavering, and we're committed to adapting our strategies to meet and exceed current protection standards.

Should you have concerns about the security of your information or if you suspect a security breach, we urge you to contact us immediately at

User Responsibility: While we do our utmost to secure your data, it's crucial that you also take steps to protect yourself online. This includes being cautious about the personal information you share and maintaining the confidentiality of your account details.


DocuAsk is committed to protecting the privacy of young individuals. As such, we consciously avoid collecting, processing, or marketing to children under 18 years of age. When interacting with our Services, you assert that you are either over 18 years of age or are the parent/guardian who consents to the use of the Services by a minor dependent. Should it come to our notice that any personal information has been obtained from a user under the age of 18, we will take immediate steps to deactivate the associated account and securely delete such information from our records.

If you have concerns or any information about personal data collected from minors under 18, we urge you to get in touch with us directly at

User Guidance and Protection: We advise parents and guardians to closely monitor and guide their minor dependents' online activities. Ensuring the safety and privacy of minors in the digital realm is a collaborative effort, and we are dedicated to offering our support in this regard.



At DocuAsk, we believe in empowering our users with control over their personal information. No matter where you are in the world, we're committed to upholding your privacy rights. Our platform is designed with your privacy in mind, offering a transparent view into the data we collect and how it's used, ensuring you remain informed and in control.

As a global citizen and DocuAsk user, you're entitled to several key rights regarding your personal data:

  • Access and Copy: You have the right to request access to your personal information and obtain a copy of it.
  • Rectification: If you find any discrepancies or inaccuracies in your data, you can have it corrected.
  • Erasure: You can request the deletion of your personal data under certain conditions.
  • Restriction of Processing: If you believe your data shouldn't be processed in a particular way, you can request a restriction on processing.
  • Data Portability: Where applicable, you're entitled to have your data transferred to another organisation or directly to you.
  • Objection: You have the right to object to the processing of your personal data under certain circumstances.
  • Withdrawal of Consent: If you've consented to our processing of your personal data, you can withdraw this consent at any time without affecting the legality of processing based on consent before its withdrawal.

Exercising Your Rights

To exercise any of the rights mentioned, simply reach out to us using the contact details in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section. We're here to assist and guide you through the process swiftly and effectively.

Additional Information for Specific Regions

European Economic Area (EEA), United Kingdom (UK), and Switzerland: If you're located in these regions, you also have the right to lodge a complaint with your local data protection authority if you feel your privacy rights have been infringed. Links to their websites can be found here:


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.


In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

  1. (1) every individual who is in the State of California for other than a temporary or transitory purpose and
  2. (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:




A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name


B. Personal information categories listed in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information


C. Protected classification characteristics under California or federal law

Gender and date of birth


D. Commercial information

Transaction information, purchase history, financial details, and payment information


E. Biometric information

Fingerprints and voiceprints


F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements


G. Geolocation data

Device location


H. Audio, electronic, visual, thermal, olfactory, or similar information

Images and audio, video or call recordings created in connection with our business activities


I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us


J. Education Information

Student records and directory information


K. Inferences drawn from other personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics


L. Sensitive Personal Information

Account login information and debit or credit card numbers


We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A - As long as the user has an account with us
  • Category B - As long as the user has an account with us
  • Category K - As long as the user has an account with us
  • Category L - As long as the user has an account with us

Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

SYNAPTIC INNOVATIONS PTE. LTD. collects and shares your personal information through:

  • Beacons/Pixels/Tags

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at, or by referring to the contact details at the bottom of this document.

If you are using an authorised agent to exercise your right to opt out we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.

Will your information be shared with anyone else?

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

SYNAPTIC INNOVATIONS PTE. LTD. has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. SYNAPTIC INNOVATIONS PTE. LTD. has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?".

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell or share personal information to third parties;
  • the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
  • the business or commercial purpose for collecting, selling, or sharing personal information; and
  • the specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

If the business collects any of the following:

  • social security information, drivers' licences, state ID cards, passport numbers
  • account login information
  • credit card numbers, financial account information, or credentials allowing access to such accounts
  • precise geolocation
  • racial or ethnic origin, religious or philosophical beliefs, union membership
  • the contents of email and text, unless the business is the intended recipient of the communication
  • genetic data, biometric data, and health data

you have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services.

Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.

Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.

To exercise your right to limit use and disclosure of sensitive personal information, please email

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights
  • You may object to the processing of your personal information.
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
  • You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.
  • You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.


In Short: Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.

Virginia CDPA Privacy Notice

Under the Virginia Consumer Data Protection Act (CDPA):

"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.

"Sale of personal data" means the exchange of personal data for monetary consideration.

If this definition "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.

The information we collect, use, and disclose about you will vary depending on how you interact with SYNAPTIC INNOVATIONS PTE. LTD. and our Services. To find out more, please visit the following links:

Your rights with respect to your personal data
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

SYNAPTIC INNOVATIONS PTE. LTD. has not sold any personal data to third parties for business or commercial purposes. SYNAPTIC INNOVATIONS PTE. LTD. will not sell personal data in the future belonging to website visitors, users, and other consumers.

Exercise your rights provided under the Virginia CDPA

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at, or by referring to the contact details at the bottom of this document.

If you are using an authorised agent to exercise your rights, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.

Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request.

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.


In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by updating this notice as well as the “Last updated” date or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


If you have questions or comments about this notice, you may email us at or by post to:


160 Robinson Road, #14-04 Singapore Business Federation Center

Singapore (068914)


Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request by emailing us at

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